Research Manager.

Research Manager - Customer Experience | Market Research Industry

Aspire has partnered with a leading research organisation based in Dubai to find an experienced Research Manager - Customer Experience (CX) to lead and manage research projects, providing strategic insights that drive business decisions. This is a fantastic opportunity for professionals working in market research agencies or customer insight consultancies looking to grow in a flexible environment.

Whether you currently hold a title such as CX Research Manager, Customer Insight Manager, Quantitative Research Manager, Senior Research Executive, Research Lead, or Market Insights Manager, this role offers the platform to elevate your research career within the market research industry.

Key Responsibilities:

• Oversee end-to-end research projects, including Customer Experience (CX) tracking studies, Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Voice of Customer (VoC) programs.
• Design and develop tailored research methodologies, including quantitative and qualitative approaches such as brand health tracking, mystery shopping, customer journey mapping, market segmentation, and usage & attitude (U&A) studies.
• Lead proposal development, research design, data interpretation, field briefings, questionnaire development, discussion guides, and insight storytelling.
• Ensure survey instruments meet industry standards and support quality control across the entire project life cycle.
• Deliver insightful and relevant recommendations based on research findings to support client satisfaction, customer loyalty, and commercial success.
• Build strong collaborations with cross-functional teams including analytics, operations, and client service, as well as external vendors such as fieldwork partners and CX tech platforms.
• Mentor and develop junior team members, promoting growth and excellence in project delivery.
• Manage project budgets, resources, and time lines to deliver high-impact insights.
• Ensure the team stays ahead of trends in customer experience research, consumer behaviour, and CX analytics best practices.

Requirements:

• 5+ years of experience in the market research industry, preferably in a customer experience division or client insights team at a leading research agency or consultancy.
• Experienced in CX research, customer insights, client satisfaction measurement, or brand tracking programs.
• Experience in roles such as Research Manager, Senior Research Executive, Market Insights Manager, Customer Experience Insights Lead, or similar.
• Bachelor's degree or higher in Marketing, Business, Psychology, Sociology, Statistics, Communication Research, Economics, or any relevant discipline.
• Ability to manage multiple projects and clients in a busy, high-energy, and evolving environment while ensuring research excellence.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint); knowledge of tools like SPSS, Q Research, Power BI, Tableau, or survey platforms is an advantage.
  
  
  
  

We Are Aspire is acting as an Employment Agency in relation to this vacancy.

We Are Aspire is acting as an Employment Agency in relation to this vacancy.